Timothy Elmer

Timothy Elmer

Contact

Education & Certifications

Experience

Network Engineer Intern: Kent School District

April 2013 to January 2018

  • Fulfilled support tickets from over 30,000 clients
  • Directly interacted with clients to clarify ticket details or perform remote troubleshooting
  • Directed district-wide MDF/IDF reorganization
  • Directed and assisted with event infrastructure deployment
  • Maintained physical network/communication infrastructure
  • Configured, deployed, and maintained switches, wireless access points, VoIP phones, security cameras, printers, etc.

Student Technology Fee Committee Member: University of Washington Bothell

October 2014 to October 2017

  • Interviewed requesters to address committee questions and concerns with funding requests
  • Committee secretary from 2015 to 2017, keeping minutes and maintaining documentation
  • Created graphics for committee marketing

Volunteer Teaching Assistant: Coding With Kids

2014 to 2015

  • Assisted teacher in answering student questions and guiding them to solutions without giving direct answers

Technological Director: Kent-Meridian Video Club

October 2010 to June 2013

  • Event filming, such as TedX, Kent VisFest, and Kent Tech Expo
  • Maintenance and organization of cameras, workstations, and equipment

Driver: Enterprise Rent-a-Car

October 2018 to July 2020

  • Moved vehicles between facilities, dealerships, and repair facilities safely

Skills

General

  • Troubleshooting complex, interconnected systems
  • Communicating technical concepts and problems to a non-technical audience
  • Familiarity with a large variety of desktop and mobile hardware
  • Network, Desktop, A/V support
  • Helpdesk support
  • Software development
  • Database design
  • Filming & video editing

Languages

  • C#
  • Java
  • C++
  • SQL
  • HTML
  • CSS
  • PHP
  • Bash
  • Batch
  • PowerShell
  • Motorola 68K Assembly :)

Software

  • Cisco Unified Communications Manager
  • Cisco Prime Network Control System
  • SolarWinds Orion
  • SolarWinds Help Desk
  • Dameware Remote Support
  • Royal TS
  • SQL Server
  • SQLite
  • Microsoft Intelligent Information Services
  • NGINX
  • Microsoft Visual Studio
  • JetBrains IntelliJ IDEA (and derivatives)
  • AccessData Forensic Toolkit
  • DeepSpar Disk Imager
  • Microsoft Office programs
  • Adobe Premiere Pro
  • DaVinci Resolve
  • Adobe Fireworks
  • Adobe Photoshop

Environments

  • Cisco IOS
  • Debian and derivatives
  • Windows Desktop and Server
  • Android

Interests